Privacy and Cookies Policy

Last Updated: March 18, 2025

Who We Are:

Forest City Athletics (“FCA”, "we," "our," or "us") is a recreational sports organization based in London, Ontario, Canada, specializing in drop-in sports sessions. Our website address is: https://www.forestcityathletics.ca/.

We are committed to protecting the privacy of our visitors, customers, and participants while ensuring a safe and enjoyable experience for all.

Forest City Athletics complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) regarding the collection, use, and storage of personal data.

What Personal Data We Collect and Why We Collect It:

Contact Information

When you sign up for our services, register for an event, or contact us, we collect:

Your name, email address, and phone number to manage event registrations, provide customer support, and communicate important updates.

Payment details, which are processed securely through third-party payment providers. We do not store or have access to your full payment information.

Demographic information (e.g., age category) to ensure appropriate event placement (18-49 or 50+ age groups).

Cookies

Cookies enhance your experience on our website. We use cookies for essential website functions, analytics, and improving user experience.

By using our website, you consent to our use of cookies. You can disable cookies through your browser settings.

Types of Cookies We Use:

Session cookies to remember user preferences during visits (e.g., session bookings).

Display settings cookies, lasting for one year, to remember your viewing preferences.

A temporary cookie to determine if your browser accepts cookies (discarded when you close your browser).

If a comments section is introduced in the future, cookies may store name and email details for user convenience.

Website Analytics & Tracking

We collect non-identifiable website analytics data to improve our services. This may include:

Website visitor traffic, browsing behavior, and engagement patterns.

IP address, browser type, and device details to optimize the site experience.

Users can opt out of analytics tracking through their browser settings.

Who We Share Your Data With:

We do not sell or rent personal data. However, we may share limited information with third parties when necessary for business operations:

Payment Processing – All transactions are securely processed through the Wix Payments platform. We accept payments via major credit and debit cards (including American Express), Apple Pay, and Google Pay. Payment details are handled in accordance with Wix Payments' security and privacy policies.

Venue Coordination – To ensure smooth event operations and participant safety, we may share participant names with our venue partners. No financial or sensitive data is shared.

Marketing Service Providers – If you opt-in, we may share your email with third-party marketing services to send promotional updates and newsletters. You can unsubscribe at any time.

Legal Authorities – If required by law, we may disclose necessary data for fraud prevention, regulatory compliance, or law enforcement purposes.

How Long We Retain Your Data:

Event registration data is stored for up to 2 years after your last event participation, unless legal obligations require a longer retention period.

Marketing data is retained for 12 months, unless you opt out.

If a comments or review section is introduced in the future, submitted feedback and its metadata may be stored indefinitely to help recognize follow-up interactions and improve user experience.

Your Rights Over Your Data:

You have the right to:

Request access to a copy of your personal data.

Request corrections or updates to inaccurate personal information.

Request deletion of personal data (subject to legal and administrative retention requirements).

Opt out of marketing communications at any time.

To submit a request, contact us at contact@forestcityathletics.ca Some data may be retained as required by law, for fraud prevention, or for safety purposes.

Data Security:

We implement industry-standard security measures, encryption protocols, and access controls to protect personal data against unauthorized access, misuse, and breaches.

For any questions regarding our Privacy and Cookie Policy, please contact us at contact@forestcityathletics.ca