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Refund Policy

Last Updated: March 18, 2025

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At Forest City Athletics, we strive to provide a fun and inclusive recreational sports experience.

 

We understand that plans may change, and we aim to offer a fair and transparent refund policy while ensuring the smooth operation of our events.

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By registering for our events, you agree to the terms outlined in this Refund Policy.

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1. General Refund Policy

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  • All payments for drop-in sessions and events are non-refundable, except as outlined below.

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  • We do not offer refunds for missed sessions, no-shows, or late arrivals.

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2. Participant Cancellations

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  • Cancellations made more than 48 hours before the event:

    • Eligible for a credit worth 100% of the original ticket cost (valid for 6 months).

    • No cash or card refunds.

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  • 24 to 48 hours before the event:

    • Eligible for a 50% credit of the original ticket cost (valid for 6 months).

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  • No-Shows:

    • No refund or credit will be provided if a participant does not attend a session.

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3. Medical Emergency Exceptions

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If a participant cannot attend due to a medical emergency, they may request a credit for a future session. The following conditions apply:

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  • The request must be submitted within 24 hours after the missed event.

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  • A doctor’s note or valid medical documentation must be provided.

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  • If approved, a credit for a future session will be issued (valid for 6 months).

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4. Event Cancellations by Forest City Athletics

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In rare cases, we may need to cancel an event due to unforeseen circumstances, such as:

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  • Venue closures

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  • Extreme weather conditions

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  • Insufficient registration

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If an event is canceled by Forest City Athletics, participants will receive:

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  • A 100% refund

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Insufficient Registration Clause:

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  • If an event is canceled due to low registration, we will notify participants at least 24 hours in advance whenever possible.

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5. Transfer & Ticket Policy

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  • Tickets are non-transferable. Participants cannot transfer their booking to another person.

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  • However, management will review transfer requests on a case-by-case basis. If you have an exceptional situation, please email contact@forestcityathletics.ca.

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6. Refund Processing Timeline

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  • Approved refunds will be processed within 5-7 business days.

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  • Credits for future sessions will be applied within 48 hours of approval.

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  • Refunds will be issued to the original payment method used at checkout.

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7. Exceptions & Discretionary Adjustments

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  • Forest City Athletics reserves the right to assess refund requests on a case-by-case basis and may provide discretionary refunds or credits in special circumstances.

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  • Any adjustments to this policy will be made at our sole discretion and do not establish a precedent for future refunds.

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8. Contact Information

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For any refund-related inquiries, please contact us at:

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By registering for and participating in our events, you acknowledge that you have read, understood, and agreed to this Refund Policy.

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